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Resorts World Birmingham, Pendigo Way, Birmingham,B40 1PUBickenhill

Genting Hotel is located within Resorts World Birmingham and is next to Birmingham Airport, the NEC Birmingham and Birmingham International Station.

All rooms feature , free WiFi, a flat-screen TV, air conditioning, tea and coffee-making facilities and a private bathroom with free toiletries.

The centre of Birmingham can be reached in 20 minutes by car, via the M42 motorway.

Rooms: 4

Facilities of Genting Hotel at Resorts World Birmingham

General

• WiFi available in all areas

Food & Drink

• Restaurant
• Room service

• Bar

• Snack bar
• Special diet menus (on request)

Pool and wellness

• Fitness centre

Reception services

• 24-hour front desk
• Newspapers
• Express check-in/check-out

• Luggage storage
• ATM/cash machine on site

• Concierge service
• Private check-in/check-out

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Common areas

• Terrace

Entertainment and family services

• Casino

• Nightclub/DJ

Cleaning services

• Laundry
• Dry cleaning

• Ironing service

• Daily housekeeping

Business facilities

• Meeting/banquet facilities

Shops

• Gift shop
• Shops (on site)

• Mini-market on site

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• VIP room facilities

• Lift
• Heating
• Non-smoking throughout

• Air conditioning
• Designated smoking area

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Safety & security

• Safety deposit box
• 24-hour security
• Smoke alarms

• CCTV in common areas
• CCTV outside property

• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed

• Hand sanitizer in guest accommodation and key areas

Physical distancing

• Cashless payment available
• Physical distancing rules followed

• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Guest accommodation is disinfected between stays

• Guest accommodation sealed after cleaning

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible on site (reservation is needed) and costs GBP 15 per day.

Policies of Genting Hotel at Resorts World Birmingham

These are general hotel policies for Genting Hotel at Resorts World Birmingham. As they may vary per room type; please also check the room conditions.

Check-in

From 15:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and extra beds

Free!One child under 3 years stays free of charge in a child's cot/crib.

One child under 12 years is charged GBP 15 per night in an extra bed.

One child under 18 years is charged GBP 15 per night when using existing beds.

The maximum number of extra beds in a room is 1.

The maximum number of total guests in a room is 2.

The maximum number of children's cots/cribs in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

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Accepted credit cards

• Maestro
• Mastercard
• Visa
• American Express

The property reserves the right to pre-authorise credit cards prior to arrival.

Important information

Other shopping, dining and leisure experiences are now open within Resorts World for guests to enjoy.
Access to Santai Spa is subject to availability for guests that book a superior room. Guests that book a standard room can use the spa facilities between 7:00 and 10:00 and between 18:00 and 22:00, subject to availability.
Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.
Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort.
The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age travelling with parents, the hotel can offer an interconnecting room that is charged at the full rate.
The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied.
The hotel can provide special requests, including providing extras such as cakes, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered, baked or delivered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.
Spa Terms and Conditions:
The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool whilst checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced.
The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.
The spa is strictly for guests over 18 years of age only and children are not permitted anywhere in the spa due to health and safety reasons.
The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control.
The property accepts no liability for any disruption that may be caused to guests for these reasons.

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